Privacy notice.

01Who we are

Audira Ltd is the data controller for personal data collected through this website and our enquiry process.

Company Number: 16598463 (England & Wales). Registered Office: International House, 109–111 Fulham Palace Road, London W6 8JA. Email: [email protected].

02What we collect

We only collect the personal data you choose to give us when enquiring about a hire or corresponding with us. This typically includes:

• Name
• Email address
• Company or organisation (if provided)
• Hire dates, venue and any details you include in your enquiry
• The content of any subsequent emails or messages you send us

We do not collect any special-category data (e.g. health, religion, biometric data) and we don't ask for it. Please don't include such data in any enquiry.

03Why we use it

We use your information to:

• Reply to your enquiry and prepare a hire quote
• Manage and fulfil any subsequent hire booking
• Issue invoices and keep accounting records as required by law
• Maintain a record of our correspondence in case of later questions or disputes

We do not use your data for marketing without your consent and we do not sell or share it with third parties for their marketing.

04Lawful basis

We rely on the following lawful bases under UK GDPR:

• Contract — to take steps at your request to enter into a hire contract, and to perform a hire contract once agreed.
• Legitimate interests — to respond to enquiries, run our hire desk, and keep records of correspondence. We've considered your interests and don't believe this materially impacts your rights.
• Legal obligation — to retain accounting and tax records for the periods required by HMRC and Companies House.

05Sharing & processors

We don't share your personal data except with the service providers we use to run the company. These currently include:

• Our email provider (for receiving and sending correspondence)
• Our accounting software provider (for invoicing and tax records)
• Our website host (which receives basic technical request logs)

Each of these processes data on our behalf under a written contract that requires them to keep your data secure and to use it only for the purposes we've agreed. Where any of them transfers data outside the UK, that transfer is covered by appropriate safeguards as required under UK GDPR.

We may also disclose information if required to do so by law, or to protect our rights or those of others.

06How long we keep it

We keep your data only as long as we need it:

• Enquiry-only correspondence — up to 24 months from last contact, then deleted.
• Hire records and invoices — 7 years from the end of the relevant tax year, in line with HMRC requirements.
• Server / email logs — short-term technical logs are typically deleted within 90 days.

07Cookies

This website does not set tracking cookies, advertising cookies or analytics cookies. Your browser may store small amounts of technical data (e.g. your chosen colour scheme preference) locally on your device — this never leaves your browser.

08Your rights

Under UK GDPR you have the right to:

• Request a copy of the personal data we hold about you (right of access)
• Ask us to correct data that's wrong or incomplete (rectification)
• Ask us to delete data we no longer need (erasure)
• Ask us to restrict how we process your data while we look into a query
• Object to processing we carry out under "legitimate interests"
• Ask us to port your data to another provider in a structured format

To exercise any of these rights, email [email protected]. We'll respond within one month.

If you're unhappy with how we've handled your data you can complain to the UK Information Commissioner's Office at ico.org.uk. We'd appreciate the chance to address your concerns first.

09How to contact us

For any privacy question, write to us at [email protected] or to our registered office: International House, 109–111 Fulham Palace Road, London W6 8JA.

10Changes to this notice

We may update this notice from time to time. The "last updated" date at the top of the page shows when it was last changed. Material changes will be reflected here; if they meaningfully affect how we use your data, we'll let you know directly where we can.