Terms & Conditions of hire.

01Definitions

In these Terms & Conditions, "we", "us", "our" or "the Company" mean Audira Ltd. "You", "the Hirer", "Customer" or "Client" mean the person or organisation entering into a contract with us. "Equipment" means any item hired from us.

If you are contracting on behalf of an organisation, you confirm you have authority to bind that organisation. It is your responsibility to ensure purchase orders and internal paperwork are in order; such formalities do not excuse delay or non-payment.

02Dry Hire of Equipment — Conditions of Hire

1. We operate under the laws of England, UK.
2. We reserve the right to substitute alternative equipment should our circumstances dictate the need to do so.
3. You are responsible for ensuring equipment is suitable and compatible for your intended use. No refunds (in whole or part) are issued for non-use due to unsuitability, incompatibility, staffing/training issues, venue restrictions, or similar reasons.
4. All charges are payable in accordance with our invoicing terms in Section 5.
5. You must reimburse us in full for damage or loss, including replacement on a like-for-like basis.
6. We will use reasonable endeavours to deliver on the agreed date, but time is not of the essence and we are not liable for delays arising from events within or outside our control.
7. Extensions must be requested in advance. If approved, a new quote will be issued and must be accepted. Rates may change.
8. If equipment is not made available for collection or returned as agreed, it will be treated as re-hired immediately and full hire charges will continue until we collect at our convenience.
9. Late returns are charged at the weekly rate (or part-week) at our discretion. A return occurs only when items are back in our care in good working order. You must notify us when equipment is ready for collection or request an extension.
10. If your late return causes us to miss another hire, you are liable for the cost of the lost hire(s) directly arising from that delay.
11. Equipment is supplied "as is". We visually examine items before dispatch, but all rigging, setup, safe operation and event use remain your responsibility. We accept no liability for public/event use.
12. Faults must be reported within 24 hours of hire commencement. Failure to do so voids any claim for refund and we are not liable for additional costs.
13. While on hire, you are liable for loss, damage or misuse and must insure each item for its full replacement value, including during delivery and collection.
14. You shall indemnify Audira Ltd against all losses, liabilities, costs and expenses in respect of personal injury or damage/loss resulting from use of the hired equipment.
15. We may terminate the hire immediately if we reasonably believe equipment is being used inappropriately, illegally or unsafely. Hire fees remain payable.
16. Equipment must be returned in good condition (fair wear and tear excepted).
17. Cables must be returned neatly coiled and secured with PVC electrical tape. A £2 per-cable charge applies otherwise.
18. Blown lamps must be returned for inspection; otherwise a replacement charge will apply.
19. Spare equipment is not automatically included. Spares must be requested per hire; availability and quantity are at our discretion.
20. Equipment supplied as "Spare" for non-use must not be used unless instructed by us.
21. Unauthorised use of spares will incur full hire charges at our discretion.
22. Damage will be charged for repair or replacement, at our discretion.
23. Plugs or wired connectors must not be changed or tampered with.
24. Dimensions, ratings and specifications are nominal. We are not liable for compatibility with your equipment or other resources (e.g. power supply).
25. You must maintain insurance for all equipment for the full hire period, including delivery and collection.
26. Title to all equipment remains with Audira Ltd at all times.

1. You must not re-hire, sell, assign, mortgage, pledge or otherwise deal with equipment without our prior written consent and must protect it from seizure, execution or distress.
2. You must take all steps (at your cost) to retain and recover possession/control of equipment. If you lose possession or control, you shall indemnify us against resulting losses and costs.
3. If you are unfamiliar with any item, you should contact us for instructions. You are responsible for ensuring all operators receive appropriate instruction and training under the Health and Safety at Work etc. Act 1974.
4. Acceptance of these terms occurs when any agreement (written or verbal) is made, particularly upon counter-signing our Hire Confirmation (including electronic signature) and the Hire Delivery Note.
5. Unless otherwise agreed in writing, hire begins no earlier than midday on the "Rental Out" day and ends no later than midday on the "Rental In" day, as shown on the Hire Confirmation and Delivery Note. If we are collecting, equipment must be ready by midday on the "Rental In" day; otherwise additional transport and further hire charges may apply.
6. Cancellations:
   1. Once a Hire Confirmation is signed, or we receive verbal/written confirmation and/or a Purchase Order, administrative, sub-hire, transport and preparation costs may be charged and the hire is deemed "Contract agreed".
   2. If we are beyond the "Contract agreed" stage, 100% of the invoiced value is payable.
   3. If a hire has commenced and you voluntarily return equipment early for reasons beyond our control, 100% of the invoiced value remains payable.

03Quotation Conditions

Verbal or email quotations are guideline only. A quotation becomes enforceable only when issued on our headed paper and authorised by us.

1. Quotations are valid for 7 days from issue.
2. Rates are quoted on a rolling 7-day (weekly) basis unless stated.
3. Discounts are at our discretion and may change.
4. Equipment is reserved only once we receive a valid Purchase Order or full payment.
5. Upon acceptance and issue of our Hire Confirmation, these Terms apply.
6. We will endeavour to supply quoted equipment, but availability may change, including after acceptance.

04Our Responsibilities

Any specific responsibilities we assume will be stated in a Service Level Agreement (SLA) included with your quotation. SLAs are available on request or via our website.

05Invoice & Payment Terms

Invoices are issued prior to hire or on the day hire commences. All invoices must be paid by the due date stated.

For clients without credit facilities (or where credit is withdrawn), a Pro-Forma Invoice must be paid in full before dispatch or services.

For any 7-day period (or part) overdue, a £10 late payment fee may be applied and previously applied discounts may be withdrawn. Interest may be charged under the Late Payment of Commercial Debts (Interest) Act 1998 at the statutory rate above the Bank of England base rate.

Payment terms apply per invoice and override previous arrangements. If payment is not received by the due date, we may refer the matter to our solicitors and you will be liable for recovery costs.

Preferred payment method: same-day Faster Payment (FPS). Payments by cheque may incur an administration fee. Overseas / non-GBP payments must be received gross of all fees and clear by the due date, allowing for transfer delays.

06Other Conditions

We may include additional conditions for particular contracts or services. If in doubt about the terms that apply, please contact us for clarification.

07Company Information

Audira Ltd — Company Number 16598463 (Incorporated in England and Wales).

Registered Office: International House, 109–111 Fulham Palace Road, London W6 8JA.

Email: [email protected]